At Children’s Eyes Albany, we understand that medical expenses can sometimes be difficult to manage. We want to make sure that families have clear information about our billing policy and have an opportunity to contact us before an unpaid account is referred to a collection agency.
Payment for services is the responsibility of the patient, parent/guardian, or other person who has agreed to be financially responsible for the account.
Insurance claims will be submitted when applicable. Any remaining balance after insurance has processed the claim is the responsibility of the patient or responsible party, including applicable copayments, deductibles, coinsurance, and other amounts that are the patient's responsibility under the insurance plan.
As part of our billing policy, an account may be considered for referral to a collection agency when:
Before an account is referred for collection, we encourage you to contact our billing office if you have questions or believe the balance is incorrect, insurance should have paid or are experiencing difficulty paying the balance.
You should not ignore a medical bill that you believe is incorrect. Please contact us as soon as possible so that we can review your concerns.
We understand that paying a medical bill in full may not always be possible. Payment plans are available. If you are unable to pay your balance in full, please contact us before the account is referred to collections if you would like to establish a payment plan.
If an account meets the criteria above and remains unresolved, it may be referred to a third-party collection agency for collection in accordance with applicable federal and New York State laws.
Once an account has been referred, you may receive communications directly from the collection agency regarding the outstanding balance. If you believe there is an error with the account, you should contact the collection agency and/or our office using the contact information provided.
Medical debt owed to a New York health-care professional is subject to New York State protections regarding reporting to consumer reporting agencies.
Our goal is to resolve outstanding balances fairly and respectfully. If you have questions about your bill or need to discuss your account, please contact us before the account is referred for collection.
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Billing Department: (518) 533-6218
Email: billing@childrenseyesalbany.com
Office Billing Hours: 8am-3pm Monday-Friday | closed for lunch 12pm-1pm
Mailing Address: 920 Albany Shaker Road Suite 101, Latham, NY 12110